Refund policy

Refund & Returns Policy

Last Updated: October 23, 2026

Thank you for choosing S&P Crafty Party Favors LLC! Every order is custom designed and handcrafted with care to help make your celebration unforgettable. Please review our policy before placing your order.

🛍️ Custom & Personalized Orders

All personalized physical products are made to order. Design work and order preparation may begin before physical production.

Orders Paid in Full: If a customer requests cancellation before physical production begins, 75% of the amount paid will be refunded. S&P retains 25% for design work, administration, and order preparation. Once physical production begins, customer-requested cancellations are nonrefundable.

Deposit-Based Orders: If cancellation is requested before physical production begins, 50% of the original deposit will be refunded, along with any additional payments made toward the remaining balance. Once physical production begins, the deposit and all other payments already made are nonrefundable for customer-requested cancellations.

S&P Errors: If an error is caused by S&P, we will assess its severity and provide an appropriate correction, replacement, partial refund, or full refund where warranted.

These restrictions do not limit customer rights under applicable law.

For orders totaling $200 or more, S&P Crafty Party Favors may require a signed client agreement and a valid photo ID before production begins. Payment information may also be verified to help protect against fraudulent transactions.

📝 Digital Proof Approval

Every custom order includes a complimentary digital proof before production begins.

Your proof gives you the opportunity to review:

Spelling and grammar

Names and dates

Colors and wording

Photos (if applicable)

Overall design layout

Please review your proof carefully. Once your proof has been approved, production will begin.

Each custom design includes an initial digital proof and one complimentary revision round. Additional customer-requested revisions are $15 per design, per revision round.

Corrections needed because of an S&P spelling, typing, or design error are free and do not count toward your complimentary revision.

Please check all names, dates, spelling, colors, wording, and personalization before approving your proof. Production begins only after approval. Customer-requested changes after final approval are $15 per affected design and may not be possible once production begins. If a change is accepted after production begins, additional materials, reproduction, and labor charges will be quoted before the change is made. S&P-caused production errors are corrected without a design-change fee.

Production will not begin until your proof has been approved. Delays in approving your proof may affect your estimated delivery date.

🚚 Processing & Shipping

Every order is custom made specifically for you.

Current processing times are displayed throughout our website and begin once your order has been placed and all required customization details have been received. Processing time does not include shipping transit time.

Once your order has shipped, you will receive tracking information via email.

While we carefully package every order, S&P Crafty Party Favors is not responsible for delays caused by shipping carriers, weather, holidays, incorrect shipping addresses provided by the customer, or other circumstances beyond our control.

💻 Digital Products

Due to the nature of digital products, all digital downloads, templates, and printable files are final sale.

Digital products, including personalized digital designs, are nonrefundable for customer-requested cancellations, subject to applicable law.

If you experience difficulty accessing your files, please contact us at nique@spcraftypartyfavors.com, and we'll be happy to assist you.

📦 Damaged or Incorrect Orders

Please inspect your order immediately upon delivery.

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery at nique@spcraftypartyfavors.com.

Please include:

• Your order number

• Photos of the damaged or incorrect item

• Photos of the packaging (if applicable)

Once reviewed, we'll work quickly to resolve the issue.

💳 Payment Disputes

Your satisfaction is important to us. If you have any questions or concerns regarding your order, please contact us before initiating a payment dispute.

Fraudulent chargebacks may be disputed using documentation including approved proofs, order communications, shipment tracking, and delivery confirmation. Customers who initiate fraudulent chargebacks may be restricted from placing future orders with S&P Crafty Party Favors.

⚖️ Governing Law

These policies and any disputes arising from purchases made through S&P Crafty Party Favors are governed by the laws of the State of New Jersey.

By placing an order through our website, you acknowledge that you have read and agree to these policies.

❤️ Thank You

Thank you for supporting our small business! Every order is thoughtfully designed, carefully crafted, and created with love. We truly appreciate the opportunity to be a part of your special moments and celebrations.

Contact Us

S&P Crafty Party Favors LLC

📧 Email: nique@spcraftypartyfavors.com

🌐 Website: www.spcraftypartyfavors.com