Refund policy
S&P Crafty Party Favors – Return & Order Policy
Last updated: September 28, 2025
Thank you for shopping with S&P Crafty Party Favors LLC.
Each item we create is designed with care and attention to detail. Please review the following policies before placing your order.
🛍️ Custom Orders
All of our items are made to order.
Because of the custom nature of our products, we do not accept returns, exchanges, or cancellations once production has begun.
If your event date or theme changes, please notify us immediately. We can adjust your order only if production has not started.
> For orders totaling $200 or more, a signed client agreement and matching photo ID may be required before production begins. Matching payment credentials (name on card, ID, or Zelle sender) must be verified to help prevent fraudulent activity.
🕒 Processing & Shipping
Orders are processed in the order they are received.
Typical processing times are:
Digital products: 2–5 business days
Custom physical orders: 7–14 business days
Processing time does not include shipping time.
Once an item is shipped, S&P Crafty Party Favors is not responsible for postal delays, damage during transit, or lost/stolen packages.
Tracking information will be provided once your order is shipped.
💻 Digital Products
All digital downloads and templates are final sale.
Because files are delivered instantly, no refunds or cancellations can be issued.
If you experience issues accessing your files, please contact us at nique@spcraftypartyfavors.com for prompt assistance.
🎨 Proof & Approval Policy
To ensure your satisfaction, we send a proof for approval prior to printing.
Minor changes (e.g., font adjustments, spelling corrections, color tweaks) are allowed at no cost.
Major design changes (e.g., complete theme changes, photo swaps after edits, or multiple redesigns) will incur a $15+ design fee.
You have 72 hours to approve your proof. After that, your order will be printed and shipped as-is.
> Tip: Please be as specific as possible when describing your vision and include any inspiration photos, invitations, or examples you’d like us to match.
💳 Chargebacks & Payment Disputes
We encourage you to reach out directly at nique@spcraftypartyfavors.com for any order-related concerns.
We strive to resolve all issues amicably.
If a chargeback is filed without prior communication:
Future orders from that customer may be canceled or refused.
Fraudulent chargebacks will result in legal action under New Jersey law.
📦 Damages or Incorrect Orders
Please inspect your order immediately upon arrival.
If you receive an incorrect or damaged item, contact us within 48 hours at nique@spcraftypartyfavors.com with photos of the issue.
We’ll review and work to correct it promptly.
⚖️ Governing Law
All transactions and disputes are governed by the laws of the State of New Jersey.
By completing a purchase with S&P Crafty Party Favors, you agree to these terms and conditions.
✨ Thank you for supporting our small business!
Every order is made with love, creativity, and care — helping make your special moments truly unforgettable.
📩 Contact: nique@spcraftypartyfavors.com
🌐 Website: www.spcraftypartyfavors.com